From: To: <1gzarwell@ccconline.net> Cc: Subject: Dispute Complaint Number 709110629 Customer Name: Mr. Eugene Zarwell Date: Thursday, July 23, 2009 8:22 AM This is to acknowledge that your recent communication with the Maryland Public Service Commission ("PSC") (http://www.psc.state.md.us), was received electronically on July 23, 2009 by the PSC's Office of External Relations ("OER") and assigned to me. Your dispute has been assigned Complaint Number 709110629, and has been forwarded to the Company for investigation and response. During the course of the investigation you may be contacted directly by a company representative. We ask that you cooperate with the company and provide them with additional information if requested. Often the company is able to resolve your dispute with minimal intervention on our part. If your dispute is a billing issue, the utility may not terminate your service for nonpayment of the disputed portion of your bill while our investigation is pending. However, you must still pay the undisputed portion of your bill and any new bills you receive after the complaint has been filed. If you have additional information or documentation to support your claim you may call the office at 1-800-492-0474, option No. 3, or dial direct 4107678786. When calling the office, please refer to your complaint number so that your call can be forwarded to the person handling your dispute. Sincerely, Annie M. Eckert, Administrative Officer 4107678786